Frequently Asked Questions

Everything you need to know about staying warm and stylish.

What is the temperature rating on your parkas?

Most of our heavy-duty parkas are designed to withstand temperatures as low as -20°C to -30°C, though individual comfort depends on layering and activity level.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. Our outerwear generally features a classic fit to allow for comfortable layering with sweaters and hoodies.

What is your return policy for holiday purchases?

We offer a 30-day return window for all unworn items with original tags attached. During the holiday season, we extend this period to ensure you have the perfect fit.

Do you offer international shipping?

Currently, we ship to all provinces in Canada and the continental United States. Shipping rates and delivery times vary based on your specific location.

Are your jackets machine washable?

Care instructions vary by material. While many of our shells are machine washable on a cold, gentle cycle, we recommend air drying and checking the specific care label on your garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.